* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
}

body {
    font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    min-height: 100vh;
    padding: 20px;
}

.container {
    max-width: 1200px;
    margin: 0 auto;
    background: white;
    border-radius: 15px;
    box-shadow: 0 20px 40px rgba(0, 0, 0, 0.1);
    overflow: hidden;
}

header {
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    color: white;
    padding: 30px;
    text-align: center;
}

header h1 {
    font-size: 2.5em;
    margin-bottom: 10px;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 15px;
}

.subtitle {
    font-size: 1.1em;
    opacity: 0.9;
}

.main-content {
    display: grid;
    grid-template-columns: 2fr 1fr;
    gap: 30px;
    padding: 30px;
}

.form-section, .info-section {
    display: flex;
    flex-direction: column;
    gap: 20px;
}

.form-group {
    margin-bottom: 20px;
}

label {
    display: block;
    margin-bottom: 8px;
    font-weight: 600;
    color: #333;
    display: flex;
    align-items: center;
    gap: 10px;
}

input, select, textarea {
    width: 100%;
    padding: 12px 15px;
    border: 2px solid #e1e5e9;
    border-radius: 8px;
    font-size: 16px;
    transition: all 0.3s;
}

input:focus, select:focus, textarea:focus {
    outline: none;
    border-color: #667eea;
    box-shadow: 0 0 0 3px rgba(102, 126, 234, 0.1);
}

.urgency-options {
    display: flex;
    gap: 10px;
    flex-wrap: wrap;
}

.urgency-btn {
    display: inline-block;
    cursor: pointer;
}

.urgency-btn input {
    display: none;
}

.urgency-btn span {
    display: inline-block;
    padding: 8px 20px;
    border-radius: 20px;
    font-weight: 600;
    transition: all 0.3s;
    border: 2px solid transparent;
}

.urgency-low {
    background: #e8f5e9;
    color: #2e7d32;
}

.urgency-medium {
    background: #fff3e0;
    color: #f57c00;
}

.urgency-high {
    background: #ffe0e0;
    color: #c62828;
}

.urgency-critical {
    background: #fce4ec;
    color: #880e4f;
}

.urgency-btn input:checked + span {
    border-color: #333;
    transform: scale(1.05);
}

.info-card {
    background: #f8f9fa;
    padding: 25px;
    border-radius: 10px;
    border-left: 4px solid #667eea;
}

.info-card h3 {
    margin-bottom: 15px;
    color: #333;
    display: flex;
    align-items: center;
    gap: 10px;
}

.info-card ol, .info-card ul {
    padding-left: 20px;
    margin-bottom: 15px;
}

.info-card li {
    margin-bottom: 8px;
    color: #555;
}

.form-footer {
    margin-top: 30px;
}

.submit-btn {
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    color: white;
    padding: 15px 40px;
    border: none;
    border-radius: 8px;
    font-size: 18px;
    font-weight: 600;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 10px;
    transition: all 0.3s;
    width: 100%;
}

.submit-btn:hover {
    transform: translateY(-2px);
    box-shadow: 0 10px 20px rgba(102, 126, 234, 0.3);
}

.submit-btn:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}

.status-message {
    margin-top: 15px;
    padding: 10px;
    border-radius: 5px;
    text-align: center;
    font-weight: 500;
}

footer {
    background: #f8f9fa;
    padding: 20px;
    text-align: center;
    color: #666;
    border-top: 1px solid #e1e5e9;
}

.ticket-info {
    margin-top: 10px;
    font-style: italic;
    color: #888;
}

/* Modal Styles */
.modal {
    display: none;
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(0, 0, 0, 0.5);
    z-index: 1000;
    align-items: center;
    justify-content: center;
}

.modal-content {
    background: white;
    width: 90%;
    max-width: 500px;
    border-radius: 10px;
    overflow: hidden;
}

.modal-header {
    padding: 25px;
    color: white;
}

.modal-header.success {
    background: linear-gradient(135deg, #4CAF50 0%, #2E7D32 100%);
}

.modal-body {
    padding: 25px;
    color: #333;
}

.modal-footer {
    padding: 20px 25px;
    text-align: right;
    border-top: 1px solid #e1e5e9;
}

.close-btn {
    padding: 10px 25px;
    background: #667eea;
    color: white;
    border: none;
    border-radius: 5px;
    cursor: pointer;
    font-weight: 600;
}

.ticket-details {
    background: #f8f9fa;
    padding: 15px;
    border-radius: 8px;
    margin: 15px 0;
    border-left: 4px solid #4CAF50;
}

/* Responsive Design */
@media (max-width: 768px) {
    .main-content {
        grid-template-columns: 1fr;
    }
    
    header h1 {
        font-size: 2em;
    }
    
    .urgency-options {
        flex-direction: column;
    }
}